---
title: "ContextCat support: contact, subscriptions and your data"
description: "Get help with ContextCat: how to contact us, manage or cancel your subscription, restore purchases, report a problem with a document, or ask us to delete your data."
url: https://contextcat.app/support
---

[ContextCat](https://contextcat.app/)

# Support

A person reads every message.

## Contact

In the app, open Profile, then Contact us. A message sent from the app is linked to your library, so we can see which documents or words it is about.

Or email [indie.yt.tr@gmail.com](mailto:indie.yt.tr@gmail.com).

## Subscriptions

-   **Cancel or change your plan:** on your iPhone, open Settings, tap your name, then Subscriptions, then ContextCat. Cancel at least 24 hours before the renewal date to avoid the next charge.
-   **The free trial:** the yearly plan includes a 7-day free trial for people eligible for it. If you cancel during the trial, you are not charged.
-   **Restore a purchase:** on the ContextCat Pro screen, tap Restore. This works on any iPhone signed in with the same Apple Account.
-   **Refunds:** Apple handles payments and refunds. Request one at [reportaproblem.apple.com](https://reportaproblem.apple.com).

## A document did not import

PDFs can be up to 100 MB. Scanned pages with handwriting or very low quality may not convert well. Some web pages block reading outside a browser; those open in the app's browser instead. If a document fails, tell us through Contact us so we can look at it.

## Your data

ContextCat has no accounts. Your library is kept under a random ID made when you first open the app, so deleting the app does not delete your data on our server, and reinstalling it starts an empty library. To have your data deleted, use Contact us in the app and ask. See the [privacy policy](https://contextcat.app/privacy).

## Common questions

The [FAQ](https://contextcat.app/faq) answers most of them.